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Shipping Information

We want to make your shopping experience as simple as possible, so our shipping methods and policies have been designed to get your order to you as quickly and efficiently as possible.

Please make sure you enter your shipping address correctly as once it has been received, and your product is dispatched we cannot alter the address, and you will be charged the standard applicable postage rate for us to resend. 

Please note we endeavour to ship your goods within 24 hours of receiving your order. We do not ship on weekends or on public holidays, so any orders placed on a Friday afternoon/Saturday/Sunday will go out the following Monday.

Once your items have been shipped, they become your property and responsibility. If a product arrives damaged, or is misplaced, it is your responsibility to liaise with New Zealand Post or the shipping agent responsible. No refunds or replacements will be given for products missing or damaged in transit. We will however provide you with all the necessary information to make your claim.

SHIPPING TO NEW ZEALAND

  • FREE SHIPPING on all orders over $99! To qualify for free shipping you must spend $100 or more in a single transaction after discounts are applied.
  • Orders under $99 are charged at a flat rate of NZ $9.95.
  • For New Zealand, please allow 2-7 working days for delivery on stocked items.
  • Orders are shipped using GoSweetSpot.
  • If you require Express Post options, please contact us for a quote via sales@thegatheredstore.com 

    SHIPPING TO AUSTRALIA

    • For delivery to Australia, you can select either tracked or untracked.
    • TRACKED DELIVERIES are charged a flat rate of NZ $14.95.
    • UNTRACKED DELIVERIES are charged a flat rate of NZ $9.95. Please note if you choose to send via untracked post The Gathered Store holds no responsibility for missing parcels. The customer will have to follow up with the postal system to claim for the undelivered item.
    • For Australia, please allow 5-10 working days for delivery on stocked items.
    • Orders are shipped using GoSweetSpot.
    • If you require Express Post options, please contact us for a quote via sales@thegatheredstore.com 

     INTERNATIONAL SHIPPING

    The Gathered Store ships to the following countries

    • Belgium
    • Canada
    • China
    • Croatia
    • Denmark
    • Estonia
    • France
    • Germany
    • Hong Kong
    • Hungary
    • Ireland
    • Israel
    • Korea, Republic of (South Korea)
    • Lithuania
    • Malaysia
    • Malta
    • Netherlands
    • Poland
    • Portugal
    • Singapore
    • Slovenia
    • Spain
    • Sweden
    • UK
    • USA
    • Shipping costs to countries outside of New Zealand vary greatly depending on you the shipment destination and the weight of the parcel. Please proceed to checkout to see the shipping cost relevant to you.
    • For international orders, please allow 7-21 business days for delivery on stocked items. Certain destinations may take longer.
    • Orders are shipped using GoSweetSpot. For most countries we can provide tracking numbers upon request. But there are certain countries that we are able to receive tracking numbers for.
    • At the checkout, if you are advised that there is no postage option for your country, please contact us for a quote via sales@thegatheredstore.com 
    • Please note The Gathered Store has no control over any customs or import duties that could be levied when the package reaches your destination, for which you will be liable for.

     

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